Terms of service

Last Updated: August 2026

Welcome to Rivaa Trends.

These Terms of Service govern your use of rivaatrends.com and your purchase of products from Rivaa Trends. By accessing our website, placing an order, or using our services, you agree to these Terms.

Please read them carefully before making a purchase.

1. ABOUT RIVAA TRENDS

Rivaa Trends is an e-commerce and retail business offering artificial jewellery, anti-tarnish jewellery, fashion jewellery and accessories.

Our products may include:

  • Earrings
  • Rings
  • Bracelets
  • Bangles & Kada
  • Necklaces
  • Necklace Sets
  • Pendant Sets
  • Anklets
  • Hair Accessories
  • Hair Bands
  • Hair Clips
  • Fashion Accessories
  • Gifting products
  • Other jewellery and accessories displayed on our website

Our physical store is located in Gurugram, Haryana, India.

2. ELIGIBILITY TO USE OUR WEBSITE

By using this website or placing an order, you confirm that:

  • The information provided by you is accurate and complete.
  • You are legally capable of entering into a transaction under applicable law.
  • You will use the website only for lawful purposes.
  • You will not misuse, copy, interfere with or attempt to damage our website or services.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices and specifications displayed on our website are accurate.

However, minor variations may occur due to:

  • Lighting during photography
  • Screen/device settings
  • Product batches
  • Handmade or finishing variations
  • Differences in material/stone appearance

Such minor variations do not necessarily constitute a product defect.

4. ARTIFICIAL & ANTI-TARNISH JEWELLERY

Our products are fashion/artificial jewellery and are not equivalent to precious jewellery such as solid gold, platinum or fine jewellery.

"Anti-tarnish" refers to jewellery designed with a coating or finish intended to help resist tarnishing under normal conditions.

It does not mean that the product is permanently tarnish-proof.

Exposure to:

  • Water
  • Sweat
  • Perfume
  • Lotion
  • Chemicals
  • Chlorine
  • Sanitizer
  • Humidity
  • Cosmetics

may affect the finish or longevity of jewellery.

Customers should follow the Rivaa Trends Jewellery Care Instructions supplied with their purchase.

5. PRICES

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to:

  • Change product prices
  • Modify discounts
  • Introduce or withdraw promotional offers
  • Correct pricing errors

A price change will not affect an order that has already been successfully accepted and confirmed, except where applicable law requires otherwise.

6. PRODUCT AVAILABILITY

Products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you and offer:

  • A suitable alternative
  • Store credit, where applicable
  • Refund of the unavailable item

If we cannot fulfil the order, the applicable refund will be processed.

7. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation.

An order may be cancelled or declined in circumstances such as:

  • Product becoming unavailable
  • Incorrect pricing
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery restrictions
  • Technical/system errors
  • Other legitimate business or legal reasons

If we cancel a prepaid order, the applicable payment will be refunded.

8. PAYMENT

We accept payment methods displayed at checkout, which may include:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Wallets
  • Other supported online payment methods
  • Cash on Delivery, where available

Online payments may be processed through third-party payment service providers.

Rivaa Trends does not ask customers to share:

  • UPI PIN
  • ATM PIN
  • Card PIN
  • CVV
  • Internet banking password

Never share these details with anyone claiming to represent Rivaa Trends.

9. CASH ON DELIVERY

Cash on Delivery may be available for selected locations, products or order values.

We may restrict or disable COD for certain orders based on factors such as:

  • Previous undelivered orders
  • Excessive cancellations
  • Repeated COD refusal
  • Fraud prevention
  • Serviceability

Any applicable COD charges will be displayed at checkout.

10. SHIPPING & DELIVERY

We deliver to serviceable locations within India.

Delivery timelines shown on our website are estimates and may vary due to:

  • Courier delays
  • Weather
  • Festivals
  • Public holidays
  • Remote locations
  • Operational disruptions
  • Incorrect address or contact information

Customers are responsible for providing a complete and accurate shipping address and contact number.

For detailed information, please refer to our Shipping Policy.

11. RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

For eligible returns, products must generally be:

  • Unused
  • Unworn
  • In original condition
  • Returned with original packaging and accessories

Used, damaged or altered products may not qualify.

12. JEWELLERY CARE & TARNISHING

Customers are responsible for following the jewellery-care instructions supplied with their purchase.

Tarnishing or deterioration resulting from:

  • Water exposure
  • Sweat
  • Perfume
  • Cosmetics
  • Chemicals
  • Improper storage
  • Normal wear and tear
  • Failure to follow care instructions

is generally not considered a manufacturing defect.

Please refer to our Jewellery Care Guide for recommended care practices.

13. PROMOTIONS & DISCOUNTS

Rivaa Trends may offer promotional schemes such as:

  • Welcome offers
  • Combo offers
  • Free gifts
  • Discount coupons
  • Referral rewards
  • Festival offers
  • Store-specific offers
  • Online-exclusive offers

Unless specifically stated otherwise:

  • Offers cannot be combined.
  • Promotional offers are subject to availability.
  • Free gifts cannot be exchanged for cash.
  • Promotional products may have separate return conditions.
  • Each promotion may have its own terms and validity period.

The specific terms displayed with an offer will apply to that promotion.

14. FREE GIFTS

Where a free gift is offered against a minimum purchase value, the gift is subject to availability.

If an eligible order is returned, the free gift may also need to be returned.

If the free gift is not returned or has been used/damaged, the applicable value may be deducted from the refund, subject to applicable law and the specific promotion terms.

15. REFERRAL & LOYALTY PROGRAMS

Rivaa Trends may introduce referral, loyalty or reward programs.

The terms of each program may specify:

  • Eligibility
  • Reward amount
  • Minimum purchase
  • Validity
  • Redemption conditions
  • Usage limitations

Rivaa Trends may modify or discontinue a reward program with reasonable notice where appropriate.

Rewards cannot generally be exchanged for cash unless specifically stated.

16. CUSTOMER ACCOUNTS

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You should immediately inform us if you believe your account has been accessed without authorization.

We may suspend or terminate accounts involved in:

  • Fraud
  • Abuse
  • Misuse of promotions
  • Unauthorized activity
  • Violation of these Terms

17. INTELLECTUAL PROPERTY

All content on the Rivaa Trends website, including:

  • Logo
  • Brand name
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Icons
  • Website layout
  • Marketing materials

belongs to or is licensed to Rivaa Trends and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute or commercially use our content without written permission.

18. USER REVIEWS & CONTENT

If you voluntarily submit reviews, photographs, videos, testimonials or other content to Rivaa Trends, you confirm that:

  • You have the right to submit the content.
  • The content does not violate another person's rights.
  • The content is not unlawful, abusive or misleading.

Where permitted by law and with appropriate permissions, Rivaa Trends may use submitted content for marketing or promotional purposes.

19. THIRD-PARTY SERVICES

Our website may use third-party services such as:

  • Payment gateways
  • Courier/logistics providers
  • Order tracking services
  • Analytics platforms
  • Marketing platforms
  • WhatsApp/communication services
  • Social media services

These services may have their own terms and privacy policies.

Rivaa Trends is not responsible for the independent practices of third-party providers.

20. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning.

However, temporary interruptions may occur due to:

  • Maintenance
  • Technical problems
  • Internet/network failures
  • Server issues
  • Cybersecurity incidents
  • Third-party service outages
  • Other circumstances beyond our reasonable control

21. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Rivaa Trends will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable law.

22. FRAUD PREVENTION

We reserve the right to verify orders and take reasonable measures to prevent fraud, including reviewing:

  • Order history
  • Payment information
  • Delivery information
  • Multiple accounts
  • Suspicious transaction patterns

We may cancel or restrict an order where there are reasonable grounds to suspect fraud or misuse.

23. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

Please review our Privacy Policy before using the website.

24. CHANGES TO THESE TERMS

Rivaa Trends may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update means that you acknowledge the updated Terms, to the extent permitted by law.

25. GOVERNING LAW

These Terms shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over Gurugram, Haryana, subject to applicable consumer-protection laws.

26. CONTACT US

For questions regarding these Terms:

RIVAA TRENDS

📧 arikaenterprises@rivaatrends.com
📧 Arikaenterprises365@gmail.com

📞 7303704543

📍 Gurugram, Haryana, India

Customer Support
Monday – Saturday
10:00 AM – 6:00 PM