Shipping policy

At Rivaa Trends, we aim to deliver your favourite jewellery and accessories safely and conveniently to your doorstep.

We use Shiprocket and its associated courier/logistics partners to process and deliver orders across India.

Please read our Shipping Policy carefully before placing an order.

1. SHIPPING LOCATIONS

We currently ship across India, subject to courier serviceability.

Orders may not be deliverable to certain remote, restricted or non-serviceable PIN codes.

If your location is not serviceable, we may contact you and offer an alternative delivery arrangement or cancellation/refund, as applicable.

2. ORDER PROCESSING & DISPATCH

Once your order is successfully placed and payment is confirmed:

📦 Processing: 1–3 business days

We generally dispatch orders within 1–3 business days, excluding Sundays and public holidays.

During major sales, festive periods or exceptionally high order volumes, processing may take slightly longer.

Once your order is handed over to our logistics partner, you will receive shipping/tracking information.

3. DELIVERY TIME

After dispatch, estimated delivery is generally:

🚚 Standard Delivery

4–7 business days

Delivery time may vary depending on:

  • Delivery PIN code
  • Courier availability
  • Remote locations
  • Weather conditions
  • Public holidays
  • Festivals
  • Sales periods
  • Unforeseen logistical circumstances

The delivery timeline is an estimated timeframe and not a guaranteed delivery date.

4. SHIPPING CHARGES

Shipping charges are calculated according to the order value, delivery location and shipping option applicable at checkout.

🎁 FREE SHIPPING

We currently offer:

Free shipping on prepaid orders above ₹999.

For eligible orders below ₹999, a nominal shipping charge may apply and will be displayed during checkout.

💵 COD

Cash on Delivery may be available for eligible locations and orders.

A COD fee may apply and will be displayed at checkout where applicable.

COD availability may vary depending on PIN code, order value and other operational factors.

5. SHIPROCKET & COURIER PARTNERS

Rivaa Trends uses Shiprocket as its shipping/logistics platform.

Shiprocket may allocate your order to an appropriate courier partner based on factors such as:

  • Delivery PIN code
  • Serviceability
  • Shipment type
  • Courier availability
  • Delivery performance

Your shipment may therefore be delivered by different courier companies depending on the order and destination.

6. ORDER TRACKING

Once your order is dispatched, you will receive tracking information through the contact details provided during checkout.

You may use the tracking information to monitor the status of your shipment.

📱 You may receive updates through:

  • SMS
  • Email
  • WhatsApp, where applicable
  • Courier/Shiprocket tracking

If you have not received tracking information after the expected dispatch period, please contact us.

7. DELIVERY ATTEMPTS

Our courier partner may make multiple delivery attempts depending on the destination and courier's operational policy.

Please ensure that:

  • Your mobile number is reachable.
  • Someone is available to receive the package.
  • The delivery address is complete and accurate.

If a delivery attempt fails because the customer is unavailable or unreachable, the courier may make another attempt or return the package to us.

8. INCORRECT ADDRESS / PHONE NUMBER

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code

If an order is returned to us because of an incorrect/incomplete address, incorrect phone number or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

For COD orders, repeated refusal or failure to accept deliveries may result in COD being restricted on future orders.

9. RTO – RETURN TO ORIGIN

An order may be marked RTO (Return to Origin) when the courier is unable to deliver it after the applicable delivery attempts.

Common reasons include:

  • Customer unavailable
  • Customer refused delivery
  • Incorrect address
  • Incorrect/inactive phone number
  • Customer unreachable
  • Delivery area becoming non-serviceable
  • Repeated failed delivery attempts

If an order is returned to Rivaa Trends as RTO, we may contact the customer regarding re-shipment.

For prepaid orders, any refund applicable will be processed according to our Return & Refund Policy, after the shipment is received and verified.

For COD orders, future COD availability may be restricted after repeated RTO/refusal instances.

10. SHIPPING DELAYS

Although we work with Shiprocket and our courier partners to deliver orders on time, occasional delays may occur due to circumstances beyond our control, including:

  • Heavy rainfall or extreme weather
  • Natural disasters
  • Festivals and public holidays
  • Courier operational issues
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • High-volume sale periods
  • Remote-area delivery limitations

Such delays do not automatically qualify as a product defect or cancellation.

Our team will assist you in tracking the shipment and raising a courier query where required.

11. LOST OR STUCK SHIPMENTS

If tracking shows that your shipment has not moved for an unusually long period or appears to be lost, please contact us.

We may raise a query with Shiprocket/courier partner and investigate the shipment.

Any replacement or refund will be handled after the shipment investigation is completed and subject to the applicable circumstances and our policies.

12. DAMAGED PACKAGE AT DELIVERY

If your parcel appears visibly damaged or tampered with at the time of delivery:

📹 IMPORTANT

We strongly recommend taking photos and recording an unboxing video before and while opening the package.

If the product inside is damaged, please contact Rivaa Trends within 48 hours of delivery with:

  • Order ID
  • Photos of the outer package
  • Photos of the product
  • Unboxing video, if available

Please refer to our Return & Refund Policy for complete instructions.

13. MULTIPLE PRODUCTS IN ONE ORDER

Depending on product availability, warehouse processing and logistics requirements, an order may occasionally be shipped in more than one package.

If your order contains multiple shipments, separate tracking information may be provided.

14. DELIVERY TO REMOTE AREAS

Orders to remote or special-service areas may require additional delivery time.

If your PIN code has limited courier serviceability, the available delivery option and applicable charges will be shown during checkout or communicated by our team.

15. CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We can attempt to update the address only if the order has not already been dispatched.

Once the shipment has been handed over to the courier, address changes may not always be possible.

16. CASH ON DELIVERY

For COD orders, customers are requested to keep the required amount ready at the time of delivery.

The courier partner may not accept partial payment or alternative payment methods unless specifically supported.

Rivaa Trends reserves the right to restrict COD availability based on order history, location, repeated cancellations, RTOs or fraud-prevention measures.

17. SHIPPING & RETURN ARE DIFFERENT

Shipping charges and return shipping charges are governed separately.

Please refer to our Return & Refund Policy for information regarding:

  • Product returns
  • Exchanges
  • Damaged products
  • Wrong products
  • Refunds
  • Return shipping charges

18. CONTACT US

For shipping or delivery-related assistance:

RIVAA TRENDS

📞 7303704543

📧 arikaenterprises@rivaatrends.com
📧 Arikaenterprises365@gmail.com

📍 Gurugram, Haryana, India

Customer Support:
Monday – Saturday
10:00 AM – 6:00 PM