Refund policy

RIVAA TRENDS – RETURN, REFUND & EXCHANGE POLICY

Last Updated: August 2026

At Rivaa Trends, we want you to love every piece you purchase. We carefully check and pack every order before dispatch. If there is an issue with your order, we are happy to help with a replacement or refund in accordance with the policy below.

1. OUR 7-DAY RETURN POLICY

Eligible products can be returned within 7 days from the date of delivery.

To be eligible:

  • Product must be unused and unworn
  • Product must be in its original condition
  • Original packaging, tags, cards and accessories must be intact
  • Product must not show scratches, stains, damage, signs of wear or alteration
  • Original invoice/order ID must be available
  • Return request must be raised within 7 days of delivery

A product that has been worn, used, washed, altered or damaged after delivery will not qualify for return.

2. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive:

  • ❌ A damaged product
  • ❌ A defective product
  • ❌ A wrong product
  • ❌ A missing item from your order

please contact us within 48 hours of delivery.

For verification, please provide:

📸 Clear photographs of the product
🎥 Unboxing video, if available
📦 Packaging photographs
🧾 Order ID / Invoice

After verification, Rivaa Trends may provide:

Replacement OR Refund, depending on product availability and the nature of the issue.

Important

For damaged/wrong-product claims, we strongly recommend recording an unboxing video from the time the package is opened. This helps us investigate courier/transit-related issues quickly.

3. WHICH PRODUCTS CAN BE RETURNED?

✅ Eligible for return

Artificial Jewellery

  • Earrings
  • Rings
  • Bracelets
  • Bangles
  • Kada
  • Necklaces
  • Necklace Sets
  • Pendant Sets
  • Other eligible fashion jewellery

Accessories

  • Hair Accessories
  • Hair Bands
  • Hair Clips
  • Scrunchies
  • Fashion Accessories
  • Other products specifically marked as returnable

The product page will always mention if a particular item is non-returnable.

4. NON-RETURNABLE PRODUCTS

For hygiene, safety and product-quality reasons, the following are not eligible for return/exchange:

  • ❌ Earrings that have been worn
  • ❌ Used/worn jewellery
  • ❌ Hair accessories that have been used
  • ❌ Products showing scratches, stains, makeup, perfume or other marks
  • ❌ Products damaged after delivery
  • ❌ Altered/customized products
  • ❌ Clearance/final-sale products
  • ❌ Products purchased specifically under a non-returnable promotion
  • ❌ Free gifts received with promotional orders

Anti-Tarnish Jewellery

Anti-tarnish jewellery is not permanently tarnish-proof. Its longevity depends on usage, storage and exposure to water, sweat, perfume, chemicals and moisture.

Therefore, tarnishing caused by normal usage, improper storage or failure to follow Rivaa Trends' jewellery-care instructions is not considered a manufacturing defect and will not qualify for return/refund.

This is especially important because you are selling anti-tarnish jewellery.

5. CHANGE OF MIND / SIZE / DESIGN

We want to make online shopping comfortable for our customers.

If you simply change your mind or select the wrong product, an eligible unused and unworn product may be returned within 7 days, subject to the return conditions above.

For earrings and hygiene-sensitive products, once worn, the product cannot be returned.

6. EXCHANGE POLICY

We offer one exchange for an eligible product, subject to availability.

Exchange requests must be raised within 7 days of delivery.

If the replacement product has:

Higher value: Customer pays the difference.

Lower value: Difference may be issued as store credit or rufund, subject to our exchange process.

If the desired replacement is unavailable, we may offer a refund/store credit as applicable.

7. RETURN SHIPPING CHARGES

💕 Customer-friendly approach

If the mistake is ours:

Wrong product / damaged product / manufacturing defect →

🚚 FREE RETURN PICKUP

If the return is due to change of mind:

Return shipping charges may be deducted from the refund or borne by the customer.

This is a good balance between being customer-friendly and protecting Rivaa Trends from unnecessary return costs.

8. RETURN PROCESS

To request a return:

Step 1

Contact Rivaa Trends through our customer support/WhatsApp/email.

Step 2

Share:

  • Order ID
  • Registered mobile number
  • Product name
  • Reason for return
  • Required photographs/videos

Step 3

Our team will review the request.

Step 4

If approved, return pickup instructions will be provided.

Step 5

The product will undergo a quality check after reaching us.

Step 6

Once approved, the applicable refund/exchange will be processed.

9. REFUND POLICY

Once the returned product passes our quality inspection:

💳 Prepaid Orders

Refund will be processed to the original payment method.

💵 COD Orders

Refund may be processed through an approved bank/online transfer method after the required customer details are received.

⏱️ Refund Timeline

We will initiate the refund within 5–7 business days after the returned product passes quality inspection.

The actual time taken for the amount to reflect in your account may depend on your bank/payment provider.

10. SHIPPING CHARGES

Original shipping charges, if separately charged, are generally non-refundable, except where the return is due to:

  • Wrong product sent
  • Damaged product received
  • Confirmed manufacturing defect
  • Error attributable to Rivaa Trends

11. ORDER CANCELLATION

Orders can be cancelled before dispatch.

Customers can request cancellation within 24 hours, as long as the item hasn't been shipped

Once an order has been shipped, cancellation may not be possible.

If an eligible prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.

12. JEWELLERY CARE & TARNISHING

Our jewellery is designed to provide beautiful style and finish at an affordable price.

For longer-lasting shine:

✨ Keep jewellery away from water
✨ Avoid perfume and cosmetics directly on jewellery
✨ Remove before bathing/swimming/exercise
✨ Wipe gently after use
✨ Store separately in a dry, airtight pouch/box

Tarnishing due to normal wear, moisture, sweat, chemicals or improper care is not considered a manufacturing defect.

Please follow the Rivaa Trends Jewellery Care Guide provided with your order.

13. PRODUCT COLOUR & APPEARANCE

Minor variations in:

  • Colour
  • Finish
  • Texture
  • Stone appearance

may occur due to lighting, photography, screen settings and manufacturing batches.

Such minor variations are not considered defects.

14. QUALITY CHECK

All returned products are inspected before a refund or exchange is approved.

A return may be rejected if the product:

  • Has been worn
  • Has scratches or damage
  • Shows signs of use
  • Has been exposed to water/chemicals
  • Is missing packaging/accessories
  • Has been altered
  • Is returned in a different condition from when delivered

If a return is rejected, the product may be shipped back to the customer.

15. IMPORTANT NOTE FOR CUSTOMERS

💕 PLEASE CHECK YOUR ORDER BEFORE WEARING

For hygiene and quality reasons:

Once jewellery/accessories have been worn, they cannot be returned or exchanged unless the product is confirmed to have a manufacturing defect.

We strongly recommend checking your product immediately after delivery.

16. CONTACT RIVAA TRENDS

For return, refund or exchange assistance:

📧 arikaenterprises@rivaatrends.com
📧 Arikaenterprises365@gmail.com

📞 7303704543

Customer Support: Monday–Saturday
10:00 AM – 6:00 PM

Rivaa Trends
Gurugram, Haryana, India